Privacy Policy
Vagus Hospital - Your Trusted Healthcare Partner
Welcome to Vagus Hospital, where compassionate care meets cutting-edge medical expertise. At Vagus Hospital, our mission is to provide exceptional healthcare services, setting new standards in patient care, medical innovation, and community wellness. With a legacy of excellence spanning [number of years] years, we have emerged as a trusted name in healthcare, serving the diverse healthcare needs of our patients and communities.
**Our Commitment to Excellence**
At Vagus Hospital, we believe that every individual deserves the highest quality of healthcare. Our team of skilled medical professionals, including doctors, nurses, and support staff, is committed to delivering personalized and comprehensive care for each patient. With state-of-the-art medical facilities and advanced technology at our disposal, we are dedicated to ensuring accurate diagnoses and effective treatment plans.
**Patient-Centric Approach**
Putting patients at the heart of everything we do is our guiding principle. We understand that seeking medical care can be a challenging experience, and we strive to create a warm, compassionate, and supportive environment for our patients. From the moment you step through our doors, our team is here to listen, understand, and address your healthcare concerns with empathy and sensitivity.
**Comprehensive Healthcare Services**
Vagus Hospital offers a wide range of medical services, encompassing various specialties and subspecialties. Whether you need routine medical check-ups, emergency care, surgical interventions, or complex treatments, our multidisciplinary team is equipped to handle diverse medical conditions. Our services include, but are not limited to:
- General Medicine
- Cardiology
- Orthopedics
- Obstetrics and Gynecology
- Pediatrics
- Neurology
- Oncology
- Intensive Care Units
- Radiology and Imaging
- Laboratory Services
**Innovative Medical Technology**
We recognize the role of modern technology in advancing healthcare. Vagus Hospital is equipped with the latest medical equipment and technology to enhance diagnostics, minimize invasive procedures, and optimize patient outcomes. Our commitment to continuous improvement drives us to stay at the forefront of medical advancements, always seeking innovative solutions for better patient care.
**Community Engagement**
Beyond providing excellent medical care, Vagus Hospital actively engages with the communities we serve. Through health education programs, preventive healthcare initiatives, and medical camps, we aim to promote awareness and wellness among the public. Our community outreach efforts align with our vision of building healthier, happier communities.
**Your Health, Our Priority**
At Vagus Hospital, your health and well-being are our top priorities. We are devoted to offering you a seamless healthcare experience that fosters trust, reliability, and excellence. Whether you are an individual seeking medical attention or a family in need of comprehensive healthcare solutions, we are here to support you every step of the way.
**Contact Us**
If you have any medical inquiries, need assistance, or wish to schedule an appointment, our caring team is just a phone call away. Reach out to us at [contact phone number] or email us at [contact email]. Let Vagus Hospital be your partner in health, and together, let's build a healthier and brighter future.
Thank you for choosing Vagus Hospital – Where Healing Begins..
Last Updated: 2023.02.12
Please note that this Privacy Policy is subject to change, and you should review it periodically. Your continued use of our Website and Services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the updated Privacy Policy.
Email: https://info@vagushospital.com
New Delhi 16
8008079827 Green park,
Vagus Hospital and Health Services Private Limited
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us at:
11. Contact Information
If you wish to cancel your appointment, you can do so at any time, provided it is done at least 6 hours before the scheduled consultation time. The amount will be refunded as per our company policy.
10. Refund and Cancellation Policy
At present, we do not respond to "Do Not Track" signals or other mechanisms that allow you to opt out of information collection across networks of websites and online services. As standards develop, we will revisit this issue and update our notice if our practices change.
9. Do-Not-Track Requests
Our Website may contain references to third parties, links, and hyperlinks to third-party websites. These references and links do not imply endorsement by Vagus Hospital and Health Services Private Limited. Third-party websites have their own terms and conditions, privacy policies, and practices. We do not make any representations regarding the availability, performance, content, terms of use, privacy policies, and practices of these third-party websites. We encourage you to review their respective privacy policies.
8. Third-Party References and Links
We have implemented reasonable security practices and procedures, including role-based access, password protection, and encryption, to safeguard your Personal Information. We restrict access to your Personal Information to our employees, agents, third-party service providers, partners, and agencies on a need-to-know basis and in relation to the purposes specified in this Policy. While we take reasonable steps to protect your information, please be aware that no transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your Personal Information.
7. Security
We may store temporary or permanent "cookies" on your computer to enhance your browsing experience. You can configure your computer's browser to alert you when we attempt to send you a cookie, giving you the option to accept or refuse it. Please note that if you disable cookies, you may be unable to use certain features of the Website. We encourage you to read the privacy policies of external sites, as we are not responsible for the content, terms of use, privacy policies, and practices of third-party websites.
6. Use of Cookies
You acknowledge that some countries where we may transfer your Personal Information may not have data protection laws that are as stringent as the laws of your own country. However, we will place contractual obligations on the transferee to adhere to the provisions of this Privacy Policy when transferring your Personal Information to any other entity within or outside your country of residence.
By freely consenting to share your Personal Information with us, you authorize us to exchange, transfer, share, and part with all or any of your Personal Information across borders and from your country to any other countries across the world with the Cloud Service Provider, our affiliates, agents, third-party service providers, partners, banks, financial institutions, or any other persons, for the purposes specified under this Policy or as may be required by applicable law.
5. Sharing and Transferring of Personal Information
We reserve the right to change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. The date of the last changes will be indicated, and access to archived versions will be provided. If the changes are significant, we will provide a more prominent notice, including email notification of Privacy Policy changes for certain services.
4. Changes to the Privacy Policy
Once you withdraw your consent to share the Personal Information collected by us, we may restrict you from using our Services or the Website.
You have the right to withdraw your consent at any point by writing to us through an email at info@vagushospital.com. If you wish to rectify the Personal Information we may have collected to offer you personalized services and offers, you may contact the Grievance Officer as mentioned in Clause 15.1 of this Policy, citing the reason for such rectification.
3. Control over Your Personal Information
We will seek your explicit consent before sharing any sensitive personal information and will only share personal information outside of Vagus Hospital and Health Services Private Limited when we have your consent.
You acknowledge that you have provided your Personal Information voluntarily and after understanding how it will be used. You also consent that the collection, storage, processing, disclosure, and transfer of any Personal and privacy Information shall not cause any wrongful loss to you if it is done in accordance with the provisions of this Privacy Policy. However, we shall not be liable for any loss that may occur to you owing to the provision of wrongful Personal Information by you.
By opting in and providing us with your personal information or availing the services of Vagus Hospital and Health Services Private Limited, or by using the facilities provided by the Website, you freely consent to the collection, storage, processing, disclosure, and transfer of your Personal Information in accordance with the provisions of this Privacy Policy and any amendments thereof.
2. Consent
Please note that we may collect sensitive personal information such as biometrics data, genetic data, transgender status, intersex status, caste or tribe, religious or political belief or affiliation, and sexual orientation, only with your explicit consent.
- Any other information willingly shared by you (collectively referred to as "Personal Information")
- Master and transaction data and other data stored in your user account
- Usage details such as time, frequency, duration, and pattern of use, features used, and amount of storage used
- Records of interaction with Vagus representatives
- User details provided during registration or thereafter
- Login ID and password
- Valid financial information at the time of purchase of product/service and/or online payment
- Personal medical records and history
- Physical, physiological, and mental health conditions provided by you and/or your Health Care Professional
- Email address
- Phone number/mobile number
- Address (including country and pin/postal code)
- Gender
- Birth date/age
- Patient/Caregiver/Doctor/Health Care Professional Name
We collect your Personal Information directly from you, from third parties, and automatically through our Website. Personal Information may include but is not limited to:
1. Information Collection and Use
Vagus Hospital and Health Services Private Limited ("us," "we," or "our") operates the website https://www.vagushospital.com/ (the "Website"). This Privacy Policy outlines the collection, storage, processing, disclosure, and transfer of your Personal Information (defined below) when you use our Website and services ("Services"). We are committed to protecting your privacy and ensuring the security of your personal information. By accessing and using our Website and Services, you consent to the terms of this Privacy Policy.
Effective Date: 2021.01.10
These Privacy Policy
Vagus Hospital and Health Services Refund Policy
Effective Date: January 10, 2022
Thank you for choosing Vagus Hospital and Health Services for your healthcare needs. We are committed to providing high-quality services to all our patients. However, we understand that there might be instances where you need a refund for the services you have received. This Refund Policy outlines the guidelines for obtaining refunds for our healthcare services.
1. Refund Eligibility:
1.1. Refunds will only be considered for services that are explicitly mentioned as refundable in the service description or as required by applicable laws and regulations.
1.2. To be eligible for a refund, you must submit a refund request within [X days/weeks/months] from the date of service or as specified for the particular service.
1.3. Refund requests will be carefully reviewed to ensure they comply with the terms and conditions of this policy.
2. Non-Refundable Services:
2.1. The following services are non-refundable, except as mandated by applicable consumer protection laws:
- Medical consultations, examinations, or treatments that have been fully provided.
- Medications, medical devices, or consumables that have been dispensed or used.
- Services performed during emergency situations.
- Services covered by insurance or government healthcare programs.
3. Grounds for Refunds:
3.1. Vagus Hospital and Health Services will consider issuing refunds under the following circumstances:
- Medical services provided that do not meet the appropriate standard of care.
- Errors made in billing or overcharging.
- Cancellation of appointments or services within the specified refund request period.
3.2. Vagus Hospital and Health Services reserves the right to deny refunds if the patient has violated hospital policies or engaged in abusive or fraudulent behavior.
4. Refund Process:
4.1. To initiate a refund request, you must contact our patient support team through [contact email/phone number] and provide the following information:
- Patient's full name and date of birth.
- Date of service and department visited.
- Detailed explanation of the reason for the refund request.
4.2. Once we receive your refund request, we will assess it promptly and inform you of the decision within [X business days].
4.3. If your refund request is approved, the refund will be processed using the original payment method, unless otherwise agreed upon.
5. Partial Refunds:
5.1. In some cases, Vagus Hospital and Health Services may issue partial refunds based on the extent of service utilization or other factors.
6. Contact Information:
If you have any questions or concerns about our refund policy, please feel free to contact our patient support team at [info@vagushospital.com/8008079827].
7. Changes to the Refund Policy:
Vagus Hospital and Health Services reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.
Please make sure to review this policy periodically to stay informed about our refund procedures.
By using our healthcare services, you agree to abide by the terms and conditions outlined in this Refund Policy.
Thank you for choosing Vagus Hospital and Health Services. We value your well-being and are dedicated to providing you with exceptional care.
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